Shipping & Returns

SHIPPING

All orders received after 12 noon on Friday, January 15th will ship out on or after Monday, January 25th while we conduct our annual physical inventory count. We apologize for the delay + any inconvenience this may cause. Reach out to us at info@puebco.ca if you have any questions. Thanks!


Please allow 1-2 business days for order processing and verification and an additional 1-7 business days for delivery.

Please note that we do not ship orders on weekends or holidays.

Have an issue with the order you just placed? Get in touch at info@puebco.ca for any adjustments. Please note that requests made over 12 hours after an order has been placed may not be eligible, as your order is already underway.

We offer flat rate shipping on all orders! Easy, right? Here are the rates:

Within Canada

Under $75 CAD (before taxes + after discounts): $10 CAD
Over $75 CAD (before taxes + after discounts): FREE!*

Orders are shipped via Canada Post from our warehouse in Toronto.


*Certain oversized items and shipping addresses may be exempt from Free Shipping.


We are unable to predict or take responsibility for any customs or duties incurred in the shipping process.

We try our best to make sure that your order is delivered on time, but puebco.ca cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, peak periods etc.

All orders are subject to verification and approval before shipping.



ONLINE RETURNS

We always hope that you love everything in your order, but if you're unsatisfied for any reason with any of the items you received, we’re more than happy to offer a refund. Please note that:

  • Items must be shipped back within 30 days of receiving product.
  • All items must be unused, and in their original packaging. 
  • Once received, we will credit back the credit card (or payment option) used.
  • Clothing must be unworn, with their tags attached.  
We do not refund shipping on orders and you are responsible for the return postage. We’d advise shipping your return with a tracking number to ensure that the items do not get lost in transit. Returns can be mailed to the address below:

PUEBCO Canada
ATTN: Online Returns
24 Ingram Drive, Unit #6
North York, ON
M6M 2L6

Apothecary is final sale and cannot be returned for a refund. 

Holiday Return Policy
  • Full-priced items purchased from November 1st - December 24th may be returned for a full refund until January 24th with original receipt.
  • Any Sale or items purchased on promotion from November 1st - December 24th may be exchanged or issued a store credit with original receipt.
Exchanges 
Currently, we are unable to accommodate exchanges by mail. We welcome you to return your items by mail, and repurchase the items in your desired size or style.

Refunds
Payments will be refunded back onto your original method of payment. Please allow between 3-5 business days for your return to be processed.

Sale Items will be refunded via store credit in the form of a Gift Card.

Returning Faulty/Incorrect Items
In the event you receive a faulty or incorrect item, please reach out to us at info@puebco.ca and we will happily provide a return shipping label. Once the defective item is received we’ll ship out a replacement.